An interaction is any inbound communication from a user or lead via integrated digital channels (web forms, email, chat widgets). It includes metadata like timestamp, source channel, and categorization, but does not include the content of private messages. The system tracks the lifecycle of a request, not personal data streams.

Interaction logs are retained for performance analysis for a maximum of 24 months. Personal contact information is stored only as provided in the inquiry and is not enriched from external sources. Our data processing aligns with standard business analytics practices; for details, please review our Privacy Policy.

The platform provides structured reporting on response cycles and inquiry categorization. It does not automate responses, make predictive decisions, or directly modify your CRM workflows. Optimization insights are derived from historical interaction patterns, requiring manual review and implementation.

Activity is timestamped and logged in near real-time upon receipt by our platform. However, dashboard updates and report generation may have a processing latency of up to 5 minutes. This is not a live surveillance tool but a structured tracking system for post-interaction analysis.

For platform access, reporting discrepancies, or technical queries, please contact our support team via info@inquirytrack.com or call +12103767983. General inquiries about services can be directed to the contact page.